We want you and your pet to be happy with every purchase from The Woof Parade. If something doesn’t feel right, we are here to help.
Returns and Exchanges
• Return or exchange requests must be made within 7 days of receiving your order.
• Returns are accepted for sizing concerns or if the product arrives damaged.
• Items must be unused, with tags intact, and in original packaging.
• This policy applies to all clothing for dogs and cats, toys, and accessories unless specified otherwise.
Customised Products
• Customised items cannot be returned or exchanged, as they are made specially for your pet.
How to Request a Return or Exchange
• Contact our team with your order details and the reason for return.
• Our team will guide you through the steps and assist with the process.